Who we are

Our website address is: https://pentictonhhbc.com.

Pro Builders Supply Ltd. (“Pro Builders”) operates Home Hardware Building Centres in the Kelowna BC, Penticton BC, Osoyoos BC, Olds AB and Canmore AB markets, supporting the full range of consumer and contractor home improvement needs.

At Pro Builders we understand the importance of your personal privacy. We have instituted policies and procedures to ensure that any personal information you provide to us, as a result of our relationship with you, will be treated with the utmost care and respect. We will treat your personal information just as carefully as we would treat our own. Please take a moment to review our privacy commitment to you.

Why we collect, use and retain your personal information

Pro Builders collects personal information about individuals in order to better manage its relationship with them. When you submit a form through one of websites, your name, email and/or phone number will be collected, in order for one of our staff members to contact you regarding your request or question.

We may also track your use of Pro Builders websites using common tools including cookies, google tag manager and floodlights. This helps us analyze the effectiveness of our advertising, and helps us determine the correct assortments and services desired by our customers so we can serve them better.

Collection of your personal information

Pro Builders will only collect information that is pertinent and necessary to manage your relationship with us. We will limit the collection and use of personal information to that which is required for valid business purposes, or to comply with legislation. We may ask for optional additional personal information to better target our marketing to suit your preferences.

How we collect your personal information

Where possible Pro Builders will collect your information directly from you, often directly through the management of your relationship with us.

Your consent is needed

Pro Builders will obtain your consent to collect, use or disclose your personal information. The method of obtaining this consent depends on the type of personal information being collected, used or disclosed. If there is a specific need to collect, use or disclose your personal information that is considered sensitive, we will obtain your express consent to collect, use or disclose that information. Your express consent may be provided in writing, verbally or electronically. Where you voluntarily give us personal information, we will consider your consent to be implied.

Should you decide to withdraw your consent allowing Pro Builders to collect, use, or disclose your personal information considered reasonable to fulfill the needs of our relationship, we may not be able to continue to provide you with the same benefits or services offered through the use of our website.

We will limit the use and disclosure of your personal information

Pro Builders will use and disclose your personal information in accordance with our privacy policy, for the purposes it was collected, for managing your relationship with us, or as required by law.



We will provide you with the opportunity to opt out of programs and services. You may do that when you receive a communication from us, or by contacting our Privacy Officer.



We do not give or sell any personal information to third parties for marketing purposes unless you have given express consent for us to do so.



We may disclose your personal information within our company, to affiliated companies, and to other companies or organizations that provide services on our behalf, whether upon our direction or the direction of a third party. We will only provide those companies and organizations the information required to deliver the service and will prohibit them from using that information for any other purpose. These companies and organizations with which we share your personal information are bound by appropriate agreements with Home Hardware Stores Limited to secure and protect your personal information.

We will limit the length of time we retain your personal information

Pro Builders will establish a retention period for all personal information collected. We will only keep your personal information on our records so long as it is needed for its identified purposes, or as required by law.

We will keep your personal information up to date and accurate

Pro Builders will keep your personal information as accurate, complete and up-to-date as necessary. By contacting our Privacy Officer, you may update and amend your personal information we have on file to ensure its accuracy and completeness. If there is a disagreement or a discrepancy with regard to an issue of accuracy, this will be noted on your file.

We will protect your personal information

Pro Builders utilizes safeguards designed to protect the confidentiality and security of your personal information. Appropriate safeguards will also be used when we destroy your personal information.

Some or all of the personal information we collect may be st